Return policy

At JOSSOOR, we are committed to deliver you the best shopping experience.

However, in case we sent you the wrong item, or the item is faulty, or even if you changed your mind after paying, JOSSOOR will be happy to accept returns FREE OF CHARGE, provided that items returned are:

  • In the original packaging,
  • Sealed (except for faulty items),
  • With the product unused
  • Complete (no missing component)
  • And the stamped invoice attached.

Please note that if the item returned does not match these conditions, it will be rejected and will be shipped back to you.

If your item matches these conditions, please call our customer service at

Please note that if the item broke after it was first used, JOSSOOR’s liability is not engaged; you should therefore refer to the manufacturer. Trouble finding manufacturer’s nearestrepresentative? Just call JOSSOOR’s customer service and we will help you reach them!